Privacy Policy

TixGambia respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tixgambia.com including any other media form, media channel, or mobile application related or connected thereto (collectively, the "Site").

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

Collection of Your Information

We may collect information about you in a variety of ways including through forms, email, cookies, and web tokens. The information we may collect includes:

• Personal Data: Personally identifiable information such as your name, email address, and telephone number that you voluntarily give to us when you register with the Site or when you choose to participate in activities such as purchasing tickets or setting up events.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and pages you have viewed.
• Financial Data: We do not store any financial information such as card numbers. All financial information is stored by our payment processors (Wave, Afrimoney, QMoney) and you are encouraged to review their privacy policies directly.
• Mobile Device Data: Device information such as your mobile device ID, model, and manufacturer if you access the Site from a mobile device.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account, events, and ticket purchases
• Process payments and refunds in Gambian Dalasi (GMD)
• Send you emails and correspondence regarding your tickets or account
• Fulfil and manage purchases, orders, payments, and other transactions
• Monitor and analyse usage and trends to improve your experience
• Prevent fraudulent transactions and protect against criminal activity
• Resolve disputes and troubleshoot problems
• Respond to customer service requests
• Notify you of updates to the Site
• Comply with applicable laws and regulations of The Gambia

Legal Bases for Processing Your Personal Data

We may process your personal data on one or more lawful grounds depending on the specific purpose. We will rely on any of the following legal bases:

• Your consent, which you may withdraw at any time
• To fulfil the contract you have entered with us
• Our legitimate interest to tailor our services to your needs
• Where the law of The Gambia mandates us to do so
• To protect your vital interest or another person's

You may withdraw your consent or request access to your personal information at any time by contacting us at hello@tixgambia.com.

Your Rights

You have the following rights in relation to the way we handle your personal data:

1. To withdraw consent to processing at any time
2. To ask for access to the personal data that we hold about you
3. To prevent our use of your personal data for direct marketing purposes
4. To ask us to erase your personal data when it is no longer necessary
5. To ask us to rectify inaccurate data or complete incomplete data
6. To restrict processing in specific circumstances
7. To data portability
8. To be notified of a personal data breach likely to result in high risk to your rights
9. To make a complaint to the relevant data protection authority in The Gambia

Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others, we may share your information as required by applicable law in The Gambia.
• Third-Party Service Providers: We may share your information with third parties that perform services for us, including payment processing (Wave, Afrimoney, QMoney), image hosting (Cloudinary), email delivery, and hosting services.
• Event Organisers: When you purchase a ticket, your name and contact information may be shared with the Event Organiser for the purpose of event management and entry verification.
• Business Transfers: If TixGambia is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Tracking Technologies

We may use cookies, web beacons, and other tracking technologies on the Site to help customise the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

We may partner with third-party analytics vendors such as Google Analytics to analyse and track users' use of the Site and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

Personal Data Protection Principles

When we process your personal data, we are guided by the following principles. Personal data must be:

• Processed lawfully, fairly, and in a transparent manner
• Collected only for specified, explicit, and legitimate purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and kept up to date
• Not kept longer than necessary for the purposes for which it was collected
• Processed in a manner that ensures its security using appropriate technical and organisational measures

Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under the age of 18, please contact us at hello@tixgambia.com.

Data Retention

TixGambia shall retain and use your personal data only as long as is necessary to implement, administer, and manage your request and contract with TixGambia, and a maximum of 10 years after the expiration or termination of the contract or as required to comply with legal or regulatory obligations in The Gambia. At your request, at any time, your personal data which is in the custody of TixGambia may be deleted unless we are required by law to retain such information.

Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, or comply with legal requirements.

Contact

If you have questions or comments about this Privacy Policy, please contact us at hello@tixgambia.com or visit our Contact page.